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Cruise changes or cancellations: Get help adjusting your itinerary or understanding your options if plans change.
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Refunds and compensation AP: Our representatives are experienced in handling refund claims and travel disruptions.
Technical glitches: For errors during booking or check-in, live support is your best bet for a fast resolution.
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Live Chat Support: Chat via the MSC Cruise Customer service ® website under Help section.
MSC Cruise Customer service ® Mobile App: Support directly from the app.
Email Support: Document your concerns and get a response.
Social Media Assistance: Message MSC Cruise Customer service ® on AP Twitter or Facebook.
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Follow the automated prompts.
Say “agent” or press “O”.
Pro tip: Call during off-peak hours to reduce wait times.
International Contact Numbers
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Spanish Support: {{ 888-(738)-0812 }}
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Common Customer Service Topics We Handle
Cruise changes and cancellations
Hotel booking issues
Refunds and compensation
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